Privacy Policy
ClearTallish respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website or use our Services, how we use and protect it, and what rights you have under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. It should be read together with our Terms of Service.
1. Who we are
ClearTallish is the controller responsible for your personal data. You can contact us at [email protected] or by post at King William Street 218, WC1V 6AA Manchester, GB. If you are based outside the United Kingdom, local data protection rules may also apply to you.
2. Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact data, such as your name, email address and telephone number;
- Account data, such as your username, preferences and the settings you configure for automated tools;
- Verification data that you choose to provide to confirm your identity or eligibility;
- Technical data, such as IP address, device type, browser information and approximate location derived from IP;
- Usage data, such as pages viewed, features used and session timestamps;
- Communications data, such as messages you send to our support team.
3. How we use your data
We use personal data to create and manage accounts, provide and improve the Services, respond to enquiries, send service messages, prevent fraud and abuse, maintain the security of our platform, comply with legal obligations and, where you have agreed, send marketing communications. We do not sell your personal data.
4. Lawful bases for processing
Our legal bases include performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and securing a reliable service, and your consent where we ask for it. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Cookies and similar technologies
We use essential cookies to keep the Services functioning and, where permitted, analytics and preference technologies to understand how the site is used. Non-essential technologies are only set in line with your choices and applicable law. You can control cookies through your browser settings, although disabling essential cookies may affect functionality.
6. Sharing your data
We may share personal data with trusted service providers who process data on our behalf, including hosting, analytics, customer support and payment processing providers, under written contracts requiring appropriate safeguards. We may also disclose data where required by law, by a court order or by a competent regulator, or to protect the rights, property or safety of our users.
7. International transfers
Some of our providers may process data outside the United Kingdom. Where this occurs, we ensure that an appropriate safeguard is in place, such as UK-approved standard contractual clauses, an adequacy decision or another lawful transfer mechanism recognised under UK law.
8. Retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting or reporting requirements. When data is no longer needed, we delete or anonymise it. Account data is generally retained for the life of the account and for a reasonable period afterwards to address disputes and legal claims.
9. Your rights
Subject to certain exemptions, you have the right to access your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, to request data portability, and to withdraw consent. To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding, and we will normally respond within one month.
10. Security
We apply technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration and disclosure. These include encryption in transit, access controls and regular reviews of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You should also protect your own credentials.
11. Children
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.
12. Complaints
If you have concerns about how we handle your data, please contact us first so that we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be notified to you through the Services or by email.